This Privacy Policy explains how Biotrax Testing Laboratory Inc. collects, uses, and protects information submitted through the Biotrax website, including information provided through contact forms, appointment-booking tools, online supply ordering, email subscriptions, and other website features.
Last updated: August 25, 2026
This policy applies to information collected through the Biotrax website available at www.mybiotrax.com
Biotrax also owns or uses other domains, including www.biotrax.net , which may redirect visitors to the current website.
The TRAX Client Portal is a separate laboratory client platform used for applicable client, test-order, sample-information, billing, and reporting activities. Information maintained through TRAX may be subject to additional account, confidentiality, security, and record-retention requirements.
By using the website or voluntarily submitting information through a website form, online store, appointment tool, or email-subscription feature, you acknowledge the practices described in this Privacy Policy.
The information Biotrax collects depends on how a visitor uses the website.
When you contact Biotrax, request testing information, request sample pickup or onsite water collection, order supplies, or subscribe to email communications, you may provide:
IMPORTANT: Please do not submit payment-card information, passwords, unnecessary personal information, or other sensitive personal information through a general contact form. Before sending proprietary formulas or other highly confidential business information, contact Biotrax to confirm the appropriate submission method.
When you visit the website, certain technical and usage information may be collected automatically by Biotrax or its website-service providers. This may include:
This information may be used to operate the website, maintain security, understand website performance, and improve the visitor experience.
Biotrax may use information collected through the website to:
IMPORTANT: Information submitted through a website form does not automatically establish a laboratory test order, confirm sample acceptance, guarantee an appointment, or establish a turnaround time.
Information submitted through the Contact page may be reviewed by authorized Biotrax personnel responsible for client communication, sample coordination, technical review, quotations, laboratory operations, quality, or administration.
Biotrax may use the information to understand the request, identify what additional information is needed, determine an appropriate testing path, prepare a quotation, or communicate about sample and submission requirements. Visitors should provide only the information reasonably necessary for Biotrax to understand and respond to the request.
When you request local sample pickup or onsite water collection, Biotrax may collect:
Biotrax uses this information to evaluate availability, coordinate the requested service, communicate about the appointment, and maintain appropriate operational records.
IMPORTANT: Submitting an appointment request does not guarantee the requested date or appointment window. Biotrax reviews the submitted information and separately confirms the arrangement with the client. Confirming sample pickup or onsite water collection does not automatically establish the laboratory testing associated with the samples. Testing and submission requirements must be confirmed separately.
Sampling and shipping supplies offered through the Biotrax website are generally intended for existing or eligible Biotrax clients and applicable laboratory submissions.
When you submit a supply order, the website may collect:
Supply orders are currently reviewed and invoiced separately. Biotrax does not currently collect payment-card information through the website. Supply-order information may be used to review and fulfill the order, communicate about availability, coordinate delivery, maintain transaction records, and respond to order-related questions.
Where available, customers may place an order as a guest or choose to create an optional website account. A website account is separate from a TRAX Client Portal account.
Visitors may choose to subscribe to Biotrax email communications.
Subscription information may be used to send laboratory updates, educational information, service announcements, website updates, or other Biotrax communications.
Subscribers may unsubscribe using the instructions included in an email or by contacting Biotrax. Subscribing is optional and is not required to submit a testing inquiry, request a quote, order supplies, or request a service.
Submitting a testing inquiry, appointment request, or supply order does not automatically subscribe the visitor to optional email communications.
The Biotrax website uses cookies and similar technologies to:
Cookies are small files or identifiers stored through a visitor’s browser or device. Some cookies may be necessary for website features to function. Others may support analytics or visitor preferences.
Available cookie controls may depend on the website platform and the visitor’s browser settings. Disabling certain cookies may affect the availability or performance of some website features.
Biotrax uses third-party providers to operate and support portions of the website.
These providers may process information as necessary to provide:
The website currently uses GoDaddy for website-related functionality and Google reCAPTCHA for applicable spam and abuse prevention. Other service providers may receive limited information when necessary to support functions such as shipment delivery, email communications, or website operation.
Third-party providers may process information according to their applicable terms and privacy practices.
If Biotrax adds online payment functionality or another material website-service provider in the future, this policy may be updated to reflect the change.
Biotrax may share website information:
When shipping or delivery is required, Biotrax may provide the applicable carrier with the recipient’s name, company, delivery address, telephone number, and relevant delivery instructions.
Biotrax does not provide the carrier with laboratory test results or unnecessary information about the client’s testing program. Additional information may be provided when required for lawful transportation, shipping documentation, or carrier requirements.
Biotrax does not disclose website-submitted personal information except as reasonably necessary for the purposes described in this policy.
Biotrax does not sell or rent personal information collected through its website or provide website contact information to unrelated companies for their own marketing purposes.
Information associated with TRAX accounts, laboratory testing, client contacts, test orders, sample submissions, reports, quotations, billing, quality records, financial records, or other client work may be subject to additional confidentiality, contractual, legal, quality-system, and record-retention requirements.
This information may be used to support client administration, test-order processing, sample identification, laboratory reporting, billing, communication, and applicable quality-system activities.
A request to delete general website information does not automatically require deletion of laboratory, financial, quality-system, contractual, or other records that Biotrax is required or reasonably needs to retain. Questions concerning TRAX Client Portal information or laboratory records should be directed to Biotrax.
Biotrax retains website information for as long as reasonably necessary to:
Retention periods may vary depending on the type of information, the reason it was collected, and any applicable record-keeping requirement. Information that is no longer reasonably needed may be securely deleted, destroyed, or de-identified when appropriate.
Biotrax uses reasonable administrative, technical, and physical measures intended to protect information under its control from unauthorized access, use, alteration, disclosure, or destruction.
No website, transmission method, or electronic-storage system can be guaranteed to be completely secure. Visitors should use care when deciding what information to submit through a website form or email.
If Biotrax becomes aware of a security incident involving covered personal information, it will evaluate and respond to the incident in accordance with applicable requirements.
You may contact Biotrax to:
Requests may be submitted using the contact information provided at the end of this policy. Biotrax may need to verify the requester’s identity before responding. Certain information may be retained when required or reasonably necessary for legal, financial, security, contractual, laboratory, quality-system, or legitimate business purposes.
Privacy requests do not automatically apply to laboratory reports, test orders, quality records, financial records, or other information subject to separate retention requirements.
The Biotrax website and its laboratory services are intended for businesses, organizations, and adults seeking laboratory-related information or services. The website is not directed to children under 13, and Biotrax does not knowingly collect personal information from children under 13 through the website. If Biotrax learns that a child under 13 submitted personal information through the website, Biotrax will take reasonable steps to review and address the information as appropriate.
The Biotrax website may contain links to third-party websites or services that Biotrax does not operate or control. This Privacy Policy does not govern information collected directly by those third parties. This includes links to the TRAX Client Portal, social-media platforms, mapping services, shipping providers, and other externally operated services. Visitors should review the applicable privacy policies before submitting information to an external website or service.
Biotrax may update this Privacy Policy to reflect changes in its website, services, technology, legal requirements, or information-handling practices.
The revised policy will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through an additional website notice when appropriate.
Questions or requests concerning this Privacy Policy may be directed to:
Biotrax Testing Laboratory Inc.
3580 Harlem Road, Suite 2
Cheektowaga, New York 14215
Phone: 716-651-0146
Email: [email protected]
IMPORTANT: Please do not send passwords, payment-card information, or unnecessary sensitive personal information by email. Before emailing proprietary formulas or other highly confidential business information, contact Biotrax to confirm the appropriate submission method.
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