Shipping and Pickup Support

Biological sample packaging with shipping icons.

Flexible Options for Getting Samples and Collection Materials Where They Need to Go

Whether you are using local sample pickup, ordering supplies, or arranging onsite water collection and sample shipping from outside the area, Biotrax offers multiple options for preparing and coordinating your submission.

The best option will depend on the sample type, testing requirements, location, collection schedule, and the condition in which the sample must arrive.

Be sure to confirm your testing and submission requirements before collecting, scheduling, or shipping a sample.

ASK ABOUT SAMPLE REQUIREMENTS

HOW CAN WE HELP?

SAMPLE SHIPPING

Shipping samples to Biotrax? Begin by reviewing the steps for confirming your testing and preparing your test order. Ensure you order supplies and obtain the correct materials, then package your samples carefully. Finally, coordinate delivery to the laboratory, considering options for local sample pickup.

VIEW SAMPLE SHIPPING STEPS

SAMPLE PICKUP & WATER COLLECTION

Are you within our local service area? Learn how to schedule local sample pickup for food, environmental, or other applicable samples. You can also order supplies or request onsite collection for your water-testing needs.

SCHEDULE OR REVIEW LOCAL SERVICES

ORDER SUPPLIES

Need swabs, plates, collection vessels, sample bags, coolers, or shipping materials for local sample pickup? Review available supplies and ordering requirements, including when clients might need to provide their own packaging for sample shipping.

VIEW SUPPLY OPTIONS

CONFIRM YOUR TESTING REQUIREMENTS FIRST

Before proceeding with local sample pickup, shipping, or scheduling a pickup, confirm the following details:

What the sample is

Which testing is needed

The required sample quantity or volume

The correct container, swab, plate, bag, or collection vessel

Whether refrigeration, preservation, or other conditions are necessary

The applicable holding time

How the test order and sample information will be submitted

Requirements for order supplies vary by test and sample type. If you're unsure about what is needed, contact Biotrax before collection.

ASK ABOUT SAMPLE REQUIREMENTS

FROM TEST REQUEST TO SAMPLE RECEIPT

CONFIRM THE TESTING Make sure the analysis, sample requirements, and timing have been established. PREPARE THE TEST ORDER Enter the sample and testing information through TRAX, complete the applicable submission form, or coordinate the request with Biotrax. CHOOSE THE DELIVERY OPTION Ship the samples, schedule local sample pickup, arrange onsite water collection, or deliver them directly to the laboratory. ORDER SUPPLIES WHEN NEEDED Eligible clients may order supplies for collection or sample shipping before the planned sampling date.

NOT SURE WHICH OPTION APPLIES?

Tell us what you are testing, where the sample is located, and when it will be collected.

Our team can help clarify whether you should ship the sample, schedule pickup, request onsite water collection, order supplies, or deliver it directly to the laboratory.

CONTACT BIOTRAX